Passenger cancellation
You may cancel your transfer free of charge up to 24 hours before the scheduled pickup time.
If you cancel at least 24 hours before pickup, you are entitled to a 100% refund of the amount paid for the cancelled service.
Cancellations made less than 24 hours before the scheduled pickup time are non-refundable.
No-shows without timely cancellation are non-refundable.
A flight delay will not automatically be considered a no-show where M-DUB has been provided with the correct flight number and the flight delay can be identified.
Cancellation by M-DUB
If M-DUB cancels the transfer and cannot provide an appropriate alternative service, you are entitled to a 100% refund of the amount paid for the service that was not provided.
The same rule is part of the General Terms & Conditions.